Coronavirus (COVID-19) Patient/Carer Notice

Shared Vision

Continuity of care during COVID-19



In light of the evolving situation in Victoria and New South Wales, we would like to assure the communities we care for that we will continue to provide eye health services while it is safe to do so.

The Department of Health and Human Services in Victoria has clarified that people can still leave home and travel more than 5km to attend an urgent specialist consultation. Vision Eye Institute clinics in Melbourne remain open for urgent consultations. Our doctors will continue to offer telehealth consultations, where appropriate. All visitors (including patients and carers) are required to wear a face mask to gain entry into a Vision Eye Institute clinic or day surgery in Victoria.

NSW Health escalated the level of COVID-19 risk to moderate (Amber) from Friday 24 July. Vision Eye Institute now requires all health workers, visitors (including carers) and patients to wear a surgical mask to enter any NSW Vision Eye Institute site.

Our commitment to the health and wellbeing of our patients, staff and doctors remains our top priority and we continue to observe strict infection control protocols and social distancing measures. We will contact patients if there are any changes to their scheduled appointment(s).

COVID-19 Update

Following the latest advice from The Royal Australian and New Zealand College of Ophthalmologists (RANZCO), we are encouraging all patients with existing eye conditions and/or new symptoms to seek attention from an eye care specialist.

In particular, patients with conditions such as glaucoma and macular degeneration are urged to prioritise their eye care appointments, since missed or delayed treatments can lead to irreversible vision loss.

If you have patients who are concerned about leaving home, you can assure them that protecting the health and wellbeing of our patients, carers, staff and doctors remains our top priority. Each of our clinics and day surgeries will continue to observe strict infection control protocols and social distancing measures to ensure a safe environment for medical care.

If your patients are attending an appointment, we ask that they:

  • Let us know prior to any scheduled appointment or surgery if they have returned from overseas travel, reside in (or have visited) a known high-risk area with a cluster of cases or had contact with a suspected or confirmed case of coronavirus (COVID-19) in the last 14 days
  • Only attend their appointment or surgery with a maximum of one carer
  • Only attend their appointment or surgery if they are well and do not have a temperature, cough or cold
  • Do not attend earlier than their appointment time.

If attending an appointment, they will be asked to read the information on the external signage and sign a declaration confirming that they meet all of the conditions prior to gaining entry.

As a further safety precaution, a number of our larger clinics have implemented a concierge service to screen patients before admitting them into the clinic.

Patients should not attend an appointment if they reside with someone who is unwell or has been asked to quarantine.

Alcohol-based hand rub is available on arrival and all visitors are asked to clean their hands thoroughly on arrival. They should also ensure that they cover any coughs or sneezes with a tissue (and dispose of the tissue appropriately).

Each of our sites undertake regular cleaning of all surfaces, with ample supplies of hand sanitiser for staff and visitors.

We recommend that all Australians download the COVIDSafe app. The app was developed to quickly identify and contact those who have been in close proximity to confirmed cases of COVID-19. More information on COVIDSafe may be found on the Department of Health website.

We appreciate your assistance in ensuring we are able to safely meet the needs of our patients. As always, we will keep you informed of any further developments.

If you have any questions or concerns, please don’t hesitate to contact a member of our referrer liaison team:

Take care and stay safe.

James Thiedeman
Chief Executive Officer
Vision Eye Institute

Have a question?

IMPORTANT: If you are concerned about your eyes and require an urgent consultation, DO NOT use this form. Please call one of our clinics during office hours or contact your nearest emergency department.

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