Coronavirus (COVID-19) Patient/Carer Notice

Shared Vision

Continuity of care during COVID-19


COVID-19 Update

With COVID-19 restrictions gradually lifting across all states, Vision Eye Institute is pleased to announce that we are taking the first steps to return to a certain level of normality in our practices and day surgeries.

Throughout this pandemic, our practices have remained open, running in-clinic appointments at a reduced capacity and offering Telehealth consultations where possible to respect social distancing measures. From Monday 27 April, we were also able to safely resume elective surgeries and laser eye surgery consultations.

Over the coming weeks, we aim to gradually increase capacity at each of our locations while continuing to provide the high levels of care you have come to expect from Vision Eye Institute. During this period of transition, we will vigilantly monitor the situation and respond swiftly to emerging national and state government guidelines.

Following the latest advice from The Royal Australian and New Zealand College of Ophthalmologists (RANZCO), we are encouraging all patients with existing eye conditions and/or new symptoms to seek attention from an eye care specialist. In particular, patients with conditions such as glaucoma and macular degeneration are urged to prioritise their eye care appointments.

If you have patients who are nervous about leaving home, you can assure them that protecting the health and wellbeing of our patients, carers, staff and doctors remains Vision Eye Institute’s top priority. All of our clinics and day surgeries will continue to observe strict infection control protocols and social distancing measures to ensure a safe environment for medical care.

If your patients are attending an appointment, we ask that they:

  • Let us know prior to any scheduled appointment or surgery if they have returned from overseas travel or had contact with a suspected or confirmed case of coronavirus (COVID-19) in the last 14 days
  • Only attend their appointment or surgery with a maximum of one carer
  • Only attend their appointment or surgery if they are well and do not have a temperature, cough or cold
  • Do not attend earlier than their appointment time.

When attending an appointment, patients will be asked to sign a declaration confirming that they meet all of the above requirements.

As a further safety precaution, a number of our larger clinics have implemented a concierge service to screen patients before admitting them into the clinic.

Alcohol-based hand rub is available at reception and all visitors are asked to clean their hands thoroughly on arrival. They should also ensure that they cover any coughs or sneezes with a tissue (and dispose of the tissue appropriately).

Each of our sites undertake two-hourly cleaning of all surfaces, with ample supplies of hand sanitiser for staff and visitors.

If your patients have an appointment with VEI in the near future, or if they have had an appointment postponed, one of our team will be in touch via SMS or phone with further information.

We recommend that all Australians download the COVIDSafe app. The app was developed to quickly identify and contact those who have been in close proximity to confirmed cases of COVID-19. More information on COVIDSafe may be found on the Department of Health website.

We appreciate your assistance in ensuring we are able to safely meet the needs of our patients. As always, we will keep you informed of any further developments.

If you have any questions or concerns, please don’t hesitate to contact a member of our referrer liaison team:

Take care and stay safe.

James Thiedeman
Chief Executive Officer
Vision Eye Institute

Have a question?

IMPORTANT: If you are concerned about your eyes and require an urgent consultation, DO NOT use this form. Please call one of our clinics during office hours or contact your nearest emergency department.

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