Coronavirus (COVID-19) Patient/Carer Notice

Shared Vision

Continuity of care during COVID-19



Following the lifting of the circuit-breaker lockdown in Victoria, our Melbourne locations are now open for both urgent and non-urgent appointments. In line with government requirements, face masks must be worn by all visitors (including patients and carers) to any Vision Eye Institute clinic or day surgery in Victoria (except where there is a lawful reason not to wear a mask). In accordance with additional measures put in place by the Department of Health, patients and visitors who have worked or volunteered at a hotel quarantine site in the last 14 days are prohibited from entering the premises. Our commitment to the health and wellbeing of our patients, staff and doctors remains our top priority and we continue to observe strict infection control protocols and social distancing measures.


In accordance with the revision of the Pandemic Alert level from Amber to Green, it is no longer compulsory for patients, visitors and staff to wear face masks within our Sydney clinics or day surgeries. Patients are requested to review identified ‘hotspots’ prior to attendance. If you have visited any of the ‘hotspot’ locations identified by NSW Health or other State health authorities within the specified time periods, please contact the clinic or day surgery for advice about your appointment prior to attending or, for new patients, at the time of making a booking. You will be required to register on arrival, utilising a QR Code reader, which complies with the Service NSW requirements and allows completion of a registration questionnaire and monitoring of the number of people in the practice.

COVID-19 Update

In keeping with advice from The Royal Australian and New Zealand College of Ophthalmologists (RANZCO), we are encouraging all patients with existing eye conditions and/or new symptoms to seek attention from an eye care specialist. In particular, patients with conditions such as glaucoma and macular degeneration are urged to prioritise their eye care appointments, since missed or delayed treatments can lead to irreversible vision loss.

If you have patients who are concerned about leaving home, you can assure them that protecting the health and wellbeing of our patients, carers, staff and doctors remains our top priority. Each of our clinics and day surgeries will continue to observe strict infection control protocols and social distancing measures to ensure a safe environment for medical care.

Patients should not attend an appointment if they are unwell, have been asked to quarantine, or reside with someone who is unwell or has been asked to quarantine.

If your patients are attending an appointment, we ask that they:

  • Let us know prior to any scheduled appointment or surgery if they:
    • have returned from overseas travel in the last 14 days
    • have had contact with a suspected or confirmed case of COVID-19 in the last 14 days
    • have worked or volunteered at a hotel quarantine site in the last 14 days
    • reside in (or have visited) a known high-risk area with a cluster of cases.
  • Only attend their appointment or surgery with a maximum of one carer.
  • Do not attend earlier than their appointment time.

If attending an appointment, they will be asked to read the information on the external signage and sign a declaration confirming that they meet all of the conditions prior to gaining entry. As a further safety precaution, a number of our larger clinics have implemented a concierge service to screen patients before admitting them into the clinic.

Alcohol-based hand rub is available on arrival and all visitors are asked to clean their hands thoroughly on arrival. They should also ensure that they cover any coughs or sneezes with a tissue (and dispose of the tissue appropriately).

Each of our sites undertake regular cleaning of all surfaces, with ample supplies of hand sanitiser for staff and visitors.

We appreciate your assistance in ensuring we are able to safely meet the needs of our patients. As always, we will keep you informed of any further developments.

If you have any questions or concerns, please don’t hesitate to contact a member of our Referrer Liaison Team:

Take care and stay safe.

James Thiedeman
Chief Executive Officer
Vision Eye Institute

All medical and surgical procedures have potential benefits and risks. Please consult an ophthalmologist for medical advice specific to your individual patients.

Have a question?

IMPORTANT: If you are concerned about your eyes and require an urgent consultation, DO NOT use this form. Please call one of our clinics during office hours or contact your nearest emergency department.

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