Quality and safety - Vision Eye Institute
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Quality and

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Quality and safety

Vision Eye Institute is committed to delivering personalised, safe, high-quality care through the pursuit of clinical and scientific excellence. Our Board of Directors, Medical Advisory Board, Clinical Care Committee and Executive Management Team provide strategic leadership to ensure that we deliver on this commitment.


Our boutique, specialist clinics and day surgeries provide patients and doctors access to the latest equipment and technology – sometimes before it’s available anywhere else in the country. Each of our day surgeries are accredited against ISO 9001 and the National Safety and Quality Health Services Standards, with an on-site Director of Nursing to lead the clinical support team. Our laser suites and most of our consulting rooms are ISO accredited. We are working towards achieving accreditation in all of our consulting rooms, in line with RANZCO guidance.

Consulting clinics are also staffed with dedicated clinical support personnel, such as optometrists and orthoptists. Vision Eye Institute’s experienced administrative and reception teams also help ensure that the patient–doctor experience is a seamless one.

Quality management systems

To minimise patient risk, and to monitor and improve the quality of our services, we have established robust quality management systems within a clinical governance framework that includes:

  • consumer feedback/participation
  • reviewing our clinical effectiveness
  • measuring the effectiveness of our workforce
  • identifying and managing risks.

Because patients are at the heart of everything we do, we place great value on their feedback. Satisfaction surveys are regularly conducted to ensure that we are indeed delivering best-practice care. All patient feedback, suggestions and complaints are taken seriously and reviewed internally, with further action where appropriate.

We also collect safety and quality data to compare against national benchmarks, conduct internal and external audits, ensure that our staff undergo a rigorous credentialing process and receive comprehensive training, promote a culture of transparency, and regularly review clinical risk and safety policies in accordance with evidence-based best practice.

Contact our National Quality and Risk Manager.

Read the Australian Charter of Healthcare Rights in English or another language.

Learn more about our quality and safety management systems:

Quality statement

In accordance with our values, Vision Eye Institute endeavours to provide excellent care based on integrity, accountability and team work to deliver high quality patient centered care. This is supported through consumer engagement and feedback to ensure optimal patient outcomes and customer service for those who access our care.

This is achieved by implementing robust quality management systems that meet the requirements of the internationally recognised ISO 9001 Quality Management System, as well as the Australian Commission on Quality and Safety in Health Care National Safety and Quality Health Service (NSQHS) Standards (in our day surgeries).

Accreditation to these standards involves:

  • Compliance with professional standards, relevant Australian legislations, regulations and law
  • A focus and commitment to continuous quality improvement
  • Partnering with consumers by treating them with dignity and respect, sharing information, and encouraging participation and collaboration
  • Establishment of robust governance and reporting structures
  • Clinical evidence-based practice that aims to maximise outcomes, safety and comfort for consumers
  • Staff education and development in high quality patient-centred care.

Vision Eye Institute is committed to a patient-centred care approach which aims to improve the healthcare experience and outcomes of consumers. This is achieved through strong leadership, good corporate governance and effective risk management in a controlled and appropriate manner.

IMPORTANT: If you are concerned about your eyes and require an urgent consultation, DO NOT use this form. Please call one of our clinics during office hours or contact your nearest emergency department.

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