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Quality and safety

Vision Eye Institute is committed to delivering personalised, safe, high-quality care through the pursuit of clinical and scientific excellence. Our Board of Directors, Medical Advisory Board, Clinical Care Committee and Executive Management Team provide strategic leadership to ensure that we deliver on this commitment.


Our boutique, specialist clinics and day surgeries provide patients and doctors access to the latest equipment and technology – sometimes before it’s available anywhere else in the country. Each of our day surgeries are accredited against the National Safety and Quality Health Services Standards, with an on-site Director of Nursing to lead the clinical support team.

Consulting clinics are also staffed with dedicated clinical support personnel, such as optometrists and orthoptists. Vision Eye Institute’s experienced administrative and reception teams also help ensure that the patient–doctor experience is a seamless one.

Quality management systems

To minimise patient risk, and to monitor and improve the quality of our services, we have established robust quality management systems within a clinical governance framework that includes:

  • consumer feedback/participation
  • reviewing our clinical effectiveness
  • measuring the effectiveness of our workforce
  • identifying and managing risks.

Because patients are at the heart of everything we do, we place great value on their feedback. Satisfaction surveys are regularly conducted to ensure that we are indeed delivering best-practice care. All patient feedback, suggestions and complaints are taken seriously and reviewed internally, with further action where appropriate.

We also collect safety and quality data to compare against national benchmarks, conduct internal and external audits, ensure that our staff undergo a rigorous credentialing process and receive comprehensive training, promote a culture of transparency, and regularly review clinical risk and safety policies in accordance with evidence-based best practice.

Read the Australian Charter of Healthcare Rights in English or another language.

Kylie Bennett

National Director of Nursing

Contact our National Director of Nursing here.

Quality statement

In alignment with our core values, Vision Eye Institute is dedicated to delivering exceptional care underpinned by integrity, accountability and team work, with the aim to provide high-quality, patient-centred services. We prioritise consumer engagement and feedback to optimise patient outcomes and ensure outstanding customer service for those under our care.

To uphold these standards, we have implemented robust quality management systems aligning with the requirements of the Australian Commission on Quality and Safety in Health Care’s National Safety and Quality Health Service (NSQHS) Standards.

Accreditation to these standards involves:

  • Compliance with professional standards, relevant Australian legislations, regulations and law
  • A focus on and commitment to continuous quality improvement
  • Partnering with consumers by treating them with dignity and respect, sharing information, and encouraging active participation
  • Establishment of robust governance and reporting structures
  • Implementation of clinical evidence-based practices focused on maximising outcomes, safety and comfort for consumers
  • Ongoing education and development of staff in providing high-quality patient care.

Vision Eye Institute remains steadfast in its commitment to a patient-centred approach, striving to enhance the healthcare experience and outcomes for consumers. This commitment is realised through strong leadership, effective corporate governance and prudent risk management practices, all conducted in a controlled and appropriate manner.

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