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Our healthcare collaborations raise the bar for patient care

16/12/2024

At Vision Eye Institute, we are dedicated to providing exceptional eye care to patients. A key part of this commitment is our close collaboration with optometrists and GPs, who are often the first point of contact for your eye health concerns.

In 2024, our team of eye specialists communicated with over 4,000 optometrists and GPs across Australia through our free SHARED VISION educational network to share knowledge and improve patient care. Through a series of workshops, webinars, and clinic events, we worked together to ensure you receive the best possible treatment and advice.
Here’s why these collaborations are important for patients:

Sharing expertise for better care

Our doctors and clinical staff provided over 42 hours of education to healthcare professionals this year. This included:

  • Advancements in treatment: Topics such as the latest techniques for managing conditions like glaucoma, cataracts, and diabetic eye disease.
  • When to refer: Making it clearer for optometrists and GPs to know when specialist care is needed and how to monitor certain eye conditions effectively.
  • Collaborative care: Discussing how we can work together to support your eye health journey.

These sessions received overwhelmingly positive feedback from attendees, with an average satisfaction rating of 86 out of 100, which we are proud to say is considered ‘world class’.

Hands-on learning to benefit patients

Many of our events included practical workshops and case discussions to help eye care professionals sharpen their skills in diagnosing and managing complex eye conditions. For example:

  • Interactive workshops: At our clinics, optometrists practised interpreting complex eye scans to aid diagnosis or management of eye conditions.
  • Tours of our facilities: GPs and optometrists had the chance to visit our day surgeries and gain a better understanding about the latest surgical techniques and technology for procedures including cataract surgery.

Building stronger connections

Beyond the clinical training, these events also strengthened the relationships between Vision Eye Institute specialists and your local healthcare providers. By fostering better communication and collaboration, we’re working hard to deliver seamless patient care – from diagnosis to treatment and follow-up.

Collaborative highlights from 2024

  • National Webinars: More than 1,00 optometrists tuned in across these virtual sessions featuring presentations, case studies, panel discussions and plenty of Q&A.
  • Interactive Trivia Nights: Engaging events that combined learning with fun, focusing on a range of eye conditions.
  • Special Guest Speakers: We were proud to host experts from organisations like Guide Dogs Australia and Sight For All, adding valuable perspectives on holistic eye care. We are also proud sponsors of both charities.

Helping patients beyond our clinics and day hospitals

This year, we partnered with Guide Dogs and Sight For All – two organisations that share our dedication to enhancing lives through better vision and greater independence.

Sight For All is dedicated to combating preventable blindness and promoting eye health through education, research, and outreach programs. Their mission aligns with our goal of delivering innovative and inclusive healthcare.

Guide Dogs has long been an advocate for empowering individuals with vision impairment. Their work enables people to live with greater mobility, confidence, and independence. By working together, we aim to improve awareness and access to their all-important support services.

Most important of all – what our patients say

Let’s hear from the people who matter most – our patients.

One of the most important quantitative measures we use is the Net Promoter Score (NPS). This is based on a survey question that asks patients how likely they would be to recommend our service to someone else, so it’s a measure of patient experience and satisfaction. Scores above 70 are classified as ‘world-class’.

We’re proud to say that the 2024 NPS for Vision Eye Institute and Vision Hospital Group are 70 and 89, respectively, putting our services in the world-class category!

Gallery

A photo of a group of people seated at round tables in a large hall. There is a man who is wearing a black suit standing at a black podium at the front of the hall. He is holding a white piece of A4 paper and appears to be giving a speech. There is a drop down screen on the wall behind the man which is displaying a blue slide titled 'Welcome to the 2024 VEI GALA'.A photo of Dr Paul Athanasiov, Dr Simone Beheregaray, Dr Soo Khai Ng and Dr Tiger Zhou seated in blue velvet chairs at the front of a hall. They are all dressed professionally in suits. Dr Athanasiov is holding a microphone and speaking. There is a drop down screen behind the doctors displaying a blue and white slide titled 'Panel Discussion'. The hall is full of round clothed tables with people seated round them.
A photo of eight women seated at a round function table. There are glasses and finished meals on the table. The woman are all clustered around one woman's phone and talking.A photo of Dr Simone Beheregaray standing at a podium in an ophthalmology clinic reception area. She is wearing a pink blouse and black pants. There is a screen against the wall besides Dr Beheregaray which is displaying a slide filled with ophthalmology images. There are people seated in front of Dr Beheregaray listening to her presentation.
A photo of a restaurant filled with people. The tables and chairs have been moved out of shot and the people are all standing and talking in small clusters. Most people are holding plastic plates filled with food.A photo of Dr Soo Khai Ng presenting an ophthalmology lecture in a tutorial room. Dr Ng is standing in front of a metal trolley which a black laptop is placed on. He is turning towards the wall behind him where a large screen is placed. The screen is displaying a blue and white slide titled 'Glaucoma: Winter Edition 2024'. There are seats organised in rows in front of Dr Ng filled with people attending his presentation.
Dr Rushmia Karim and Dr Christopher Go stand together smiling at the camera at the Tuggerah Lakes CPD event.A photo of a large ophthalmology clinic room filled with young professionals sitting on chairs. They appear to be attending a presentation.
A photo of Dr Tess Huynh and some other Vision Eye Institute doctors standing with some young professionals and smiling. They appear to be in an office kitchen.A photo of Dr Lewis Levitz, Dr Alex Ioannidis, Dr Devinder Chauhan, Dr Christolyn Raj and two practice managers standing together and smiling.
A photo of Dr Christolyn Raj, Dr Alex Ioannidis, Dr Lewis Levitz and Dr Devinder Chauhan sitting on a couch in a large function room. Dr Raj is holding a microphone and speaking. There is a television screen mounted to the wall behind Dr Raj that is displaying a slide from an ophthalmology presentation. There are two long tables in front of the doctors on the couch filled with professionals.A photo of a large function room with three long tables covered in white tableclothes. There are approximately 50 people seated along these three tables. The tables are set with cutlery and wine glasses and there are half finished meals and wine bottles scattered across the tables. In the background there is a black podium. Dr Christolyn Raj is speaking at this podium. There are two televisions mounted to the wall behind Dr Raj that are displaying a slide titled 'mivision'.
A photo of two women standing next to each other in a room. The women to left is wearing a black top, black jeans, black boots and a beige blazer. The woman to the right is wearing a navy maxi dress with a light brown belt, black boots and a black cross-body bag. The woman in the navy dress is holding a dog leash. Behind the women is a black golden retriever puppy wearing a light blue dog sweater. Both women are smiling.Delphie, black labrador and ambassador for Guide Dogs Victoria.
An image of a woman sitting at a desk and looking down a microscope. She has long black hair and is wearing a navy blue jacket. She is holding a white medical device in one hand which she is manipulating under the microscope. There is a man beside her who is holding a pair of tweezers under the same microscope, he appears to be using the tweezer to point something out to her.A photo of Dr Devinder Chauhan presenting an opthalmology presentation in a tutorial room. Dr Chauhan is wearing blue scrubs and is holding a glass of red wine while he presents. There is a television screen mounted on the wall behind Dr Chauhan which is displaying a blue and white slide from his presentation. The room is filled with approximately 20–30 young professionals who are sitting around tables. Members of the audience are also drinking glasses of red wine and some are eating small savoury pastries.
A Vision Eye Institute doctor giving a presentation at our Boronia event.A photo of Dr Eric Mayer presenting an ophthalmology lecture. Dr Mayer is standing in a doctor's office reception area and he is wearing blue chinos, a white shirt and a mustard jacket. He is holding a television remote with both hands. There is a television mounted to the wall behind Dr Mayer. The television is displaying a blue and white slide from his presentation. The room is filled with eleven professionals who are seated in chairs and listening to his presentation.
Vision Eye Institute Footscray's practice manager, Therese Malkoun, with Guide Dogs Victoria orthoptist, Khoa Nguyen, holding the Snellen box our Footscray clinic donated to Guide Dogs Victoria.
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*One of the most important quantitative measures we use is the Net Promoter Score (NPS). This is based on a survey question that asks patients how likely they would be to recommend our service to someone else, so it’s a measure of patient experience and satisfaction. Scores above 70 are classified as ‘world-class’ – our current score is XX.

The information on this page is general in nature. All medical and surgical procedures have potential benefits and risks. Consult your ophthalmologist for specific medical advice.

Date last reviewed: 2024-12-18 | Date for next review: 2026-12-18

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IMPORTANT: If you are concerned about your eyes and require an urgent consultation, DO NOT use this form. Please call one of our clinics during office hours or contact your nearest emergency department.

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