Vision Eye Institute sites achieve perfect audit score

Vision Eye Institute is committed to providing all patients with access to high-quality facilities (both clinics and day surgeries) around the country.

In Australia, all day surgeries are required to meet the National Safety and Quality in Health Services Standards (NSQHSS). These Standards were put in place to keep patients safe and encourage a consistent level of quality in the delivery of healthcare services.

As an additional benchmark, the quality management systems in Vision Eye Institute day surgeries (and some of our clinics) have also been separately certified to the International Organization Standards (ISO 9001). ISO 9001 certification is not mandatory for Australian healthcare providers, but it is internationally recognised and a further testament to our dedication to delivering exceptional customer service.

A number of our sites were recently assessed for recertification and passed with a perfect score:

• Forest Road Day Surgery (NSW)
• North Queensland Day Surgical Centre (QLD)
• Vision Centre Day Surgery (QLD)
• Vision Day Surgery Camberwell (VIC)
• Vision Day Surgery Chatswood (NSW)
• Vision Day Surgery Eastern (VIC)
• Vision Day Surgery Footscray (VIC)
• Vision Eye Institute Chatswood (NSW)
• Vision Eye Institute Melbourne (VIC)
• Vision Eye Institute Hurstville (NSW)
• Windsor Gardens Day Surgery (SA)

The auditors were impressed with the excellent quality and safety systems and processes that Vision Eye Institute has in place, with no recommendations for improvement at any of our sites.

Congratulations to all staff involved with the recertification process, including the individual practice managers and their respective teams.