In Australia, all day surgeries are required to meet the National Safety and Quality in Health Services Standards (NSQHSS). These Standards were put in place to keep patients safe and encourage a consistent level of quality in the delivery of healthcare services.
As an additional benchmark, the quality management systems in Vision Eye Institute day surgeries (and some of our clinics) have also been separately certified to the International Organization Standards (ISO 9001). ISO 9001 certification is not mandatory for Australian healthcare providers, but it is internationally recognised and a further testament to our dedication to delivering exceptional customer service.
A number of our sites were recently assessed for recertification and passed with a perfect score:
The auditors were impressed with the excellent quality and safety systems and processes that Vision Eye Institute has in place, with no recommendations for improvement at any of our sites.
IMPORTANT: If you are concerned about your eyes and require an urgent consultation, DO NOT use this form. Please call one of our clinics during office hours or contact your nearest emergency department.