Our aim is to deliver world-class care to our patients by focusing on the quality and safety of our services.
The information below will help you prepare for your visit.
Patient Hub
The Patient Hub is where you’ll find everything you need to know about preparing for your first appointment, including what to bring with you on the day and other FAQs and resources.
In Safe Hands program
We promise to provide a safe and comfortable environment for our patients and staff.
All Vision Eye Institute clinics and Vision Hospital Group day surgeries are guided by our In Safe Hands program, which covers emotional safety and wellbeing, infection control and quality management processes.
You can contribute to the safe and comfortable environment at our clinics and day surgeries by:
- Treating staff with respect
- Our staff treat patients and carers with respect and courtesy. We ask that you do the same for us.
- Waiting patiently
- We try our best to minimise waiting times – however, sometimes delays are unavoidable. We thank you for your patience and understanding.
- Giving us your feedback
- All patient feedback, suggestions and complaints are taken seriously and reviewed internally, with further action where appropriate.
- Staying home if you are unwell.
Read more about our In Safe Hands program
Laser links
You might also find the following links helpful:
- How much does laser eye surgery cost?
- Compare your laser eye surgery options
- LASIK fact sheet
- SMILE fact sheet
- ASLA (PRK) fact sheet
- More laser eye surgery news and resources.
Other helpful links
- Newsroom: Stay up to date with the latest Vision Eye Institute news.
- eyeMatters blog: Search our comprehensive collection of eye health resources.
- YouTube channel: We have a range of video content too.
- Facebook and Instagram: Don’t forget to follow us on social!
