Coronavirus (COVID-19) Patient/Carer Notice



Important COVID-19 update



During this time of uncertainty with COVID-19, we would like to assure you that the health and wellbeing of patients, carers, staff and doctors continue to be our top priority.

Vision Eye Institute, through its management team and medical advisory board, has been closely monitoring the situation and responding to the latest advice from the Australian Government’s Department of Health and Chief Medical Officer.

Vision Eye Institute practices remain open but may have restricted hours and may only accept non-routine or emergency consultations. In some instances,  routine consultations will be postponed or performed via a Telehealth consultation.  Please call the practice for details prior to your visit.

Our day surgeries are closed for non-urgent elective surgery admissions in accordance with the  Australian Government directive, effective from 2 April 2020. Please call your treating surgeon to confirm whether your procedure will occur as scheduled.

We have introduced strict social distancing practices to limit the number of people in our waiting rooms at all times.

We already have a number of strict hygiene protocols in place and have also implemented additional responses to further minimise any risk. As a precaution, we ask that you:

  • Let us know prior to any scheduled appointment or surgery if you have returned from overseas travel or had contact with a suspected or confirmed case of coronavirus (COVID-19) in the last 14 days
  • Only attend your appointment or surgery with a maximum of one carer
  • Only attend your appointment or surgery if you are well and do not have a temperature, cough or cold

If attending an appointment or surgery, you will be asked to sign a declaration that you meet all of the above requirements.

Alcohol-based hand rub is available at reception and all visitors are asked to clean their hands thoroughly on arrival.  Please ensure you cover any coughs or sneezes with a tissue (and dispose of the tissue appropriately)

All of our sites undertake two-hourly cleaning of all surfaces, with ample supplies of hand sanitiser for staff and visitors.

We appreciate your assistance in ensuring we are able to safely meet the needs of our patients who require urgent services at this time.

If you have an appointment with VEI in the near future, one of our team will be in touch via SMS or phone with further information.

For more information about COVID-19, please please visit the Australian Government’s health alert web page.

To contact us, please call your local Vision Eye Institute clinic or day surgery.



为了预防起见,Vision Eye Institute(VEI)要求所有患者和访客在过去的14天内,如果您有以下任何情况请在预约之前通知我们,以减少冠状病毒(COVID-19)的潜在暴露:
• 从海外归来,
• 在过去的两周中,曾与疑似或确诊的新冠(COVID-19)病例接触

在这种情况下,澳大利亚政府建议您进行14天的自我隔离。因此,我们会在您的自我隔离14天后重新安排您的预约, 除非您遇到类似的流感症状。
• 您身体健康,没有发烧,咳嗽或感冒;
• 利用我们接待处提供的酒精洗手液彻底清洁双手;
• 用纸巾遮盖咳嗽或打喷嚏,并适当处理它们。


Have a question?

IMPORTANT: If you are concerned about your eyes and require an urgent consultation, DO NOT use this form. Please call one of our clinics during office hours or contact your nearest emergency department.

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